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PRIVACY POLICY

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.lococompanies.com (the "Site").

 

PERSONAL INFORMATION WE COLLECT

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When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

 

WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNOLOGIES:

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“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, check, money order, credit line, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

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We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you.

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

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We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

 

BEHAVIORAL ADVERTISING

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As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

 

DO NOT TRACK

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Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

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If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

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When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

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We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

CONTACT US

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For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@lococompanies.com or by mail using the details provided below:

LOCO Enterprises L.L.C. [Re: Privacy Compliance Officer]
1430 West Pointe Drive

Suite Q

Charlotte, NC   28214

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SERVICE TERMS OVERVIEW

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This website is operated by LOCO Enterprises. Throughout the site, the terms “we”, “us” and “us” refer to LOCO Enterprises. This website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

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SHIPPING POLICY:

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All orders are subject to freight charges which will be provided within the quote. Unless specified, LOCO Enterprises will utilize the carrier that is best suited based on order, destination, and delivery times. Orders of multiple items may involve differing shipment times based on where product is sourced from.

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Please note, if your order requires multiple shipments, you will be notified in advance of all shipping charges pertaining to each individual delivery. We will contact you within 24 hours before delivery for all orders shipped by common carrier. It is the policy of the trucking companies we utilize that an authorized member of your company must be present at time of delivery.

 

CUSTOMERS ARE RESPONSIBLE FOR THE FOLLOWING:

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  • Requesting of a lift gage prior to delivery if a loading dock or forklift is not available on site.

  • Inspection of all packages before signing delivery receipt.

  • It is the customers responsibility to note, record any damages or shortages on shipping documents before they sign.

  • Without the notation of damages, LOCO Enterprises is unable to file a claim for said damages against the shipping carrier and cannot guarantee a replacement.

 

DAMAGES:

Important! Please note that as stated above, without accurate documentation and reporting of damages or shortages that may have incurred during shipment, we cannot guarantee a replacement. While we do our best to work only with reputable, quality delivery services, there are occasions during any type of shipment where accidental damage can occur. With adequate documentation (preferably written and photographed,) we will replace any damaged or incorrect materials to you in as timely a manner as possible.

If for some reason, due to weather, time constraints etc.…you are unable to inspect packages immediately on arrival, your signed packing slip should contain the word “Exception” on all forms. It is your responsibility to inspect packages within 48 hours and file the damage / missing items report to us directly in order to receive a replacement on merchandise.

 

WARRANTY:

LOCO Enterprises is pleased to offer our customers one of the best product warranties in the industry with a 5-year guarantee for replacement on defective barricades and other select products. Products that have been misused, vandalized, or taken care of inappropriately are subject to voiding this warranty.

 

PAYMENTS:

We accept all major credit cards, including Master Card, Visa, American Express and Discover. We accept hard-copy Purchase Orders from Businesses, Universities and Schools throughout the United States along with providing credit options for qualified participants.

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return policy

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30 DAY RETURNS

LOCO Enterprises utilizes a 30-day return policy with a 15% restock fee based on item return.

Customers can receive a full refund within the return time defined in this policy minus the stock fee. However, items returned due to manufacturer defect, will be replaced at no cost to customer.

 

ORDER CANCELLATION

All orders may be cancelled within 48 hours of purchase. A full refund will be credited back to the credit card used for purchase. If store credit is desired, a credit for the refund will be placed on customers account for use at a future date.

 

PRODUCTS DAMAGED DURING SHIPMENT:

If packaging appears damaged, carton should be refused. If you cannot refuse carton in question, please make a notation on the Bill of Lading / Proof of Delivery of noted damage. Customer Service must be contacted with (48) hours, (2) days of receipt of shipment so that LOCO Enterprises can file a “Claim” with the carrier.

 

RETURNS:

Prior to returning any merchandise, you must contact our customer service department to receive a Return Merchandise Authorization Number (RMA#). Orders returned without RMA # may experience delays in processing.

If you would like to return merchandise for any other reason than items being damaged or incorrect, a restocking charge of 15% will apply to any items returned within 30 days. Also, the shipping cost is not refundable.

If items are not returned in resalable condition, the cost to refurbish will be deducted from the credit.

When returning products, be sure to send them back pre-paid, insured, and retain your shipper's tracking numbers.  Without your tracking numbers, it may be difficult for our team to confirm that your return arrived at our warehouse.

 

 

NON-RETURNABLE ITEMS:

  • Custom item(s) incorrectly ordered by customer;

  • Item(s) that have been installed;

  • Item(s) that are not brand new and/or item(s) that are missing from original order;

  • Item(s) not adequately packaged.

  • Item(s) altered from original state.

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SUPPORT

 

SAFE BROWSING GUARANTEE

At LOCO Enterprises, we recognize the importance of providing an easy to navigate and safe browsing experience for our customers. We have implemented the latest encryption tools and technology to ensure that your browsing experience provides you with the products you desire and the peace-of-mind you deserve.

 

ACCURACY AND ATTENTION TO DETAIL.

Your order is inspected before it leaves our warehouse to ensure it is free from damage or defects. If, during the inspection process, we discover something, you will be notified before your order is shipped. We value our customers and pride ourselves on getting it right the first time, so you will want to come back the second one. Your credit card is not charged until after we have inspected for quality assurance and prepared your order for shipping.

 

WE TAKE FRAUD VERY SERIOUSLY.

As technology advances, so does the ability of cyber thieves who dedicate their time to committing fraud or stealing personal data. We take this matter seriously and have implemented steps to ensure you can have a safe and pleasant experience when purchasing with us.

 

YOUR PRIVACY IS IMPORTANT TO US.

Your financial and personal details are seen only by those in the order processing department who are trained on privacy practices and up-to-date e-commerce purchasing compliance regulations.

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SAFETY. QUALITY. PERSONAL SERVICE.

At LOCO Enterprises, we are focused on ensuring that each customer is treated as an individual and eschew the “cookie cutter” shopping approach found with many online retailers. We follow a series of principles that guide our mission to be the leader in our industry and the standard bearer for how customers deserve to be seen.

 

SAFETY FIRST.

Our products are field tested for accuracy, safety, and durability. We work one-on-one with each customer to ensure that they not only get the product they want, but one that can meet and exceed their needs.

 

QUALITY GUARANTEE.

You cannot be a company that sells safety products without committing to making your customers feel they are getting the best possible solution for their current needs. Our warranty programs are unmatched and is part of what sets us apart from the rest. With our rigid testing and design standards, chances are you will not have to use it, because we believe in giving you quality products that provide an ROI throughout their shelf life.

 

PERSONAL SERVICE.

It is important to us that we make our customers feel welcome and listened too. When it comes to safety and security products, we have a responsibility to provide each customer with personalized service that is catered specifically to them. Too often, consumers are treated as wallets instead of people and there is never a valid excuse for that.

 

LOCO Enterprises DESIGN SERVICES

Are you ordering a product that has custom design / imprint features? We are pleased to offer, free design consultations and services to you. Customized purchases will have a form to fill out that will allow one of our top-notch, branding, and design experts to contact you if you need their assistance.

 

LOCO Enterprises CREDIT LINE PROGRAM

We are pleased to offer Credit lines for approved buyers. Please see our Financing section to learn more about this exciting feature.

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Privacy Policy
Service Terms
Shipping
Return Policy
Support
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